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Customers — FAQ |
| How do I register my library? |
| What if my library is not listed? |
| How do I login? |
| How do I update my contact, billing, or shipping information? |
| How can I search for books? |
| How can I view my forthcoming titles? |
| How can I substitute one book for another? |
| What if I don't want or like a book? |
| Where can I find my expiration date? |
| How can I renew my account online? |
| Can I make a note of my favorite books somewhere online? |
| Testimonials |
| How do I register my library? |
From the home page, click on the Register box on the upper right side of the page. Enter your customer number and zip code to find your library. Select your library from the drop down box. Confirm your library and set up your account as prompted. |
| What if my library is not listed? |
Contact our customer service department at 800.743.4070 and we will help you set up your account. |
| How do I login? |
In the Login Box on the left hand side of the home page, enter your customer number or email address. Enter your password and click on login. |
| How do I update my contact, billing, or shipping information? |
Once you are logged in, click on My Account. Once there, you can change your shipping, billing, and email addresses, phone number and email preferences. Enter the new information and click on Save Changes. |
| How can I search for books? |
You can search by the following criteria: Title ISBN Author Illustrator Subject JLG Price JLG Level Dewey Class Month and Year of JLG release JLG Season Reading Quiz Availability Page Count
From the Books and Reading Level box on the left hand side of the page, click on Advanced Book Search. Enter your search criteria and click on the Search button. |
| How can I view my forthcoming titles? |
Log in and click on My Account. Click on the My Reading Levels tab. Click on the My Forthcoming Books tab. |
| How can I substitute one book for another? |
Follow the steps above for viewing forthcoming titles. Under the month and year of release for a forthcoming title, click on the Swap Book link. Enter the title of the book you want as a replacement or choose one from the drop down box. Note: Only titles that are currently in stock and available for immediate sale can be used for substitutions through the website. Forthcoming titles cannot be used for substitutions through the website. Note: When making substitutions online, you can only substitute for a given month once. If you need to change out a title after making a substitution, please call customer service at 800.743.4070. |
| What if I don't want or like a book? |
| If you are unhappy with a JLG selection for any reason, please contact customer service at 800.743.4070. Non-defective books which have not been processed can be returned for any reason at our expense. Any book that arrives damaged or is defective in any way will be promptly exchanged for another copy at no cost to you. |
| Where can I find my expiration date? |
Log in and click on My Account. Click on the My Reading Levels tab. You will see what and how many of each reading level you are receiving as well as the expiration date of each level. Note: You can also view expired and inactive reading levels and quickly and easily re-activate them online. |
| How can I renew my account online? |
Log in and click on My Account. Click on the My Reading Levels tab. Check the box to the left of each reading level that you wish to renew. Click Renew Selected at the bottom of the page to add the renewal orders to your shopping cart. When you have finished browsing levels and books, proceed to our secure checkout to complete your order. |
| Can I make a note of my favorite books somewhere online? |
Yes. When you open a book page, click on the blue Add Book to Wishlist button. This will place the book in your wishlist basket so you can easily come back to it at any time. When you open your wishlist, you have the option to add the book to your shopping cart or remove it from your list. |
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