FAQ
- How do I log in?
- What if my library is not listed?
- How do I update my contact, billing, or shipping information
- How can I add a library to my account?
- How can I search for books?
- How can I view my forthcoming titles?
- How can I substitute one book for another?
- What if I don’t want or like a book?
- Where can I find my expiration date?
- How can I renew my account online?
- How do I set up my processing options?
- How do I download my MARC records for forthcoming and past selected books?
- How do I create a wish list?
- How do I use my shopping cart?
- How do I use a coupon?
How do I log in?
Nonmember: from the home page click on the Get Started button on the upper right side of the page. Enter your first name and last name. Select an option for your job title. Enter your email address. Create and enter a password. Your password must include at least three of these elements: lower case letters, upper case letters, numbers, or special characters. Confirm password. Enter your zip code, find your library in the list, and click to select it. Click Sign Up!
You will need to use your email address and password to log in on future visits.
What if my library is not listed?
How do I update my contact, billing, or shipping information?
How can I add a library to my account?
How can I search for books?
Title
ISBN
Author
Illustrator
Subject
JLG Price
JLG Category
Dewey Class
Month and Year of JLG release
JLG Season
Page Count
How can I view my forthcoming titles?
Note: Only titles that are currently in stock and available for immediate sale can be used for substitutions through the Web site. Forthcoming titles cannot be used for substitutions through the Web site.
How can I substitute one book for another?
- From My Account, select Shipments.
- Select the month for a forthcoming title, then click on the book you want to swap.
- You can search by title, author, or ISBN of the book you want as a replacement.
- You can narrow your search by using the options provided on the left. You can hide books you already own or books in upcoming shipments. Use other limiters as needed.
- When you find a book you want to use, click on the book. Choose Swap Book. You’ll get a chance to verify your swap. Click Confirm Swap Book. You’ll see a confirmation of your success and the new book will appear in your forthcoming titles.
- If you click on Not Interested, you’ll see options that will provide options for customizing your future recommendations.
Note: Only titles that are currently in stock and available for immediate sale can be used for substitutions through the Web site. Forthcoming titles cannot be used for substitutions through the Web site.
Note: When making substitutions online, you can only substitute for a given month once. If you need to change out a title after making a substitution, please call customer service.
What if I don’t want or like a book?
Where can I find my expiration date?
How can I renew my account online?
You can print a quote or save the quote. If you are ready to check out, scroll to the bottom and click Add to Cart. You can now Proceed to Checkout to place your renewal order. Verify your order. Add a Discount Code if you have one. Click Apply. Click Proceed to Checkout. Save Quote or Print Quote. Verify shipping and billing addresses. Add your PO number or credit card number. Click Submit Order. Print your confirmation for your records.
How do I set up my processing options?
How do I download my MARC records for forthcoming and past selected books?
You can also download your past selections MARC records. From Shipments, select Past Selections and follow the procedures above.
How do I create a wish list?
To add items to your list, search for a book and click on the book cover. Click View Details and select Add to Wishlist. Select the desired list to add the title. You can also add a new wishlist while you search. You can create additional lists as needed, just be sure to choose the correct list as you add titles.